Terms and Conditions for Thistle & Tangle Grooming
Welcome to Thistle & Tangle Grooming. These Terms and Conditions govern your use of our services and our online platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.
1. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Thistle & Tangle Grooming ("we," "us," or "our"), concerning your access to and use of the Thistle & Tangle Grooming website and any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site or using our services, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
2. Services Provided
Thistle & Tangle Grooming provides a comprehensive range of pet care and grooming services, including but not limited to:
- Full-service pet grooming
- Breed-specific styling
- Pet bathing and drying
- Nail trimming
- Ear cleaning
- Flea and tick treatments
- Pet wellness consultations
Specific details regarding each service, including pricing and estimated durations, are available upon request or visible on our online platform.
3. Appointments and Cancellations
- Booking: All services require a pre-booked appointment. Appointments can be made via phone or our online booking system.
- Arrival Time: Please arrive promptly for your scheduled appointment. Late arrivals may result in a shortened service or rescheduling, at our discretion.
- Cancellations/Rescheduling: We require at least 24 hours' notice for any cancellation or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee being applied.
- No-Shows: Clients who fail to show up for a scheduled appointment without prior notice may be charged the full service fee.
4. Pet Health and Safety
- Vaccinations: For the safety of all pets and staff, we require all pets to be up-to-date on their vaccinations. Proof of vaccination may be requested.
- Health Disclosure: You must inform us of any pre-existing medical conditions, allergies, injuries, or behavioural issues your pet may have before the grooming service begins.
- Aggressive Behaviour: We reserve the right to refuse service to any pet that poses a risk to our staff or other animals due to aggressive behaviour. If necessary, a muzzle may be used for safety.
- Matted Coats: Severely matted coats may require additional time and may incur an extra charge. In some cases, de-matting may not be possible or humane, and shaving down the coat may be necessary. We will discuss this with you prior to proceeding.
- Emergencies: In the event of a medical emergency during grooming, we will attempt to contact you immediately. If contact cannot be made, we authorize ourselves to seek veterinary attention at your expense.
5. Pricing and Payment
- Service Fees: Prices for our services are displayed on our price list or quoted at the time of booking. Additional charges may apply for specific conditions (e.g., severe matting, fleas, difficult behaviour).
- Payment: Payment is due in full at the time of service completion. We accept various payment methods, which will be specified at our premises.
- Refunds: We strive for complete client satisfaction. If you are not satisfied with a service, please contact us within 24 hours of the appointment to discuss. Refunds or partial refunds are issued at our discretion.
6. Limitation of Liability
While we take utmost care and precaution, Thistle & Tangle Grooming and its employees will not be held responsible for any pre-existing conditions or health problems found during the grooming process. We are not liable for any injuries or health complications that are a direct result of aggression or pre-existing conditions that were not disclosed. In the unlikely event of an accident or injury during grooming, our liability is limited to the cost of the grooming service.
7. Data Protection and Privacy
We are committed to protecting your personal data. Any information we collect from you, including your contact details and your pet's health information, will be used solely for the purpose of providing our services and will be handled in accordance with applicable data protection laws. We do not share your information with third parties unless required by law.
8. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Thistle & Tangle Grooming or its content suppliers and is protected by international copyright laws.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions or concerns about these Terms and Conditions or our services, please contact us at:
Thistle & Tangle Grooming
1290 Heather Lane
Suite 3B
Bristol, South West England, BS8 1UB
United Kingdom