Privacy Policy for Thistle & Tangle Grooming

At Thistle & Tangle Grooming, your privacy and the privacy of your beloved pets are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect information when you interact with our online platform and utilise our pet grooming services.

1. Information We Collect

We collect various types of information from and about users of our service, including:

• Personal Identification Information: Name, postal address, email address, telephone number, and payment information when you book services or make payments.
• Pet Information: Pet's name, breed, age, temperament, medical history, grooming preferences, and any specific needs relevant to their grooming and wellness.
• Communication Data: Records and copies of your correspondence (including email addresses), if you contact us.
• Usage Details: Information about your visits to and interaction with our online platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the platform.
• Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data:

• To provide you with the full range of our pet care and grooming services, including full-service grooming, breed-specific styling, pet bathing and drying, nail trimming, ear cleaning, flea and tick treatments, and pet wellness consultations.
• To fulfil our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To provide you with notices about your account and/or subscriptions, including expiration and renewal notices.
• To improve our online platform and present its contents to you.
• To allow you to participate in interactive features on our online platform.
• To notify you about changes to our online platform or any services we offer or provide though it.
• For any other purpose with your consent.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal data that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, scheduling software) and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Thistle & Tangle Grooming's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Thistle & Tangle Grooming about our service users is among the assets transferred.
• To fulfil the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Thistle & Tangle Grooming, our customers, or others.

4. Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our online platform. Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the online platform.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Rights Under GDPR (General Data Protection Regulation)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

In certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal data, we will notify you through a notice on the online platform home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our online platform and this privacy policy to check for any changes.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Thistle & Tangle Grooming

1290 Heather Lane, Suite 3B

Bristol, South West England, BS8 1UB

United Kingdom